Frequently Asked Questions


What is PACA?

PACA is based on an award-winning course at WGU that promotes self-confidence, a thriving mindset, and enhances learning skills and habits through online lessons, group sessions, and personalized coaching. PACA helps you to develop the skills needed for academic and career success.

As you develop greater awareness of yourself through self-reflection, you will examine how your behaviors and mindsets influence your ability to attain your goals. You will then create a plan of action that will help you to move forward on your journey with confidence and persistence.


How do I attend PACA?

Each of your PACA sessions will be held in a Zoom meeting room online. Each week, you will receive a meeting link for the session. Everyone in the class will be on a webcam, so you will have the best experience if you can use a computer during the session so you can see everyone. However, you can also use a smartphone or tablet.

Please plan an attending from a quiet space so you can focus and get the most out of the experience. Remember that anything that could distract you could also distract your peers. Be respectful and have a great time!


What should my computer be able to do?

To ensure that you have the best experience, we recommend that your computer has the following capabilities.

  • Operating system: Windows XP or later Mac OS X 10.11.X or later
  • Web browser: Latest Chrome (Preferred) Firefox, Internet Explorer or Safari browser
  • Cookies: Enabled
  • Adobe Flash Player: Version 11.6 or later

If you experience any technical issues, try the following:

  • Update your internet browser
    • Google Chrome(preferred)
    • Mozilla Firefox
    • Internet Explorer
    • Safari

  • Ensure your pop-up blocker is turned off
  • Enable Javascript
  • Clear your cookies and cache
  • If using Firefox, check that your plug-ins are active and up to date


What is personalized coaching?

As a student in the PACA course, you will be assigned a Success Coach. This supportive Academy at WGU faculty member will facilitate your live group sessions and meet with you in one-on-one personal coaching sessions. Success Coaches are your advocates, your accountability partners, and a sounding board to guide you toward your goals. While your Success Coach is your guide; you are in the driver's seat.

Personalized coaching often costs a great deal in other settings, but your coaching experience here at Academy at WGU is included in the PAR program.


How do I reach my coach?

To contact your coach, check your email for a message from them that will contain their phone number, email, and link to schedule an appointment. You can also get assistance connecting with your coach by contacting PACA support by email at or by calling (888) 210-8880 > Option 1 > Option 4.


How fast can I complete the Math and English courses?

For the most part, you set your own pace for your academic courses. You can tackle the assessments (tests, assignments, etc.) whenever you are ready. You’ll mostly study on your own, but you’ll also have access to specialized course tutors when you need personalized help. The key to faster success is a simple formula: more effort = faster pace. We strongly encourage a steady, consistent effort following a regular study schedule. It pays off.


Do I get credit for my Math and English courses?

No, your Math and English courses are not for credit. Their focus is to help you to invest in your future and avoid having to take remedial courses.


What if I need support with PACA?

The Academy at WGU provides many kinds of support for students. Look at the following departments and how they can help you.

Student Affairs

Contact Student Affairs for accommodation requests as well as service complaints and escalations.

Phone: (888) 320-0540     Email:


Tech Support

If you have any technology issues within your PACA prework, contact Tech Support.

Phone: (888) 320-0540     Email:


PACA Support

For questions about your live and coaching sessions, reach out to PACA Support. Issues may include:

  • You can’t find your Zoom meeting link
  • You don’t know who your coach is
  • You can’t reach your coach

Phone: (888) 320-0540     Email:


What if I need tech support with Math and English courses?

For your EdReady courses, you can select the Help button on the left-hand side of every page. A window will open that allows you to search for help about your issues, or you can go through a list of articles that may be relevant. If you don’t see what you need, select the Contact Us button to get in touch with EdReady’s technical support team.


What is AgileXP?

Through the AgileXP curriculum, you will have the opportunity to engage in continued self-reflection and discovery of your career abilities, develop a growth mindset around new opportunities, learn about effective networking, communicate their interests, and overcome related obstacles.


For more information about the AgileXP Career and Growth mindset curriculum, please watch the following video:


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